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Faq
Frequently Asked Questions
Having a new flooring installation is exciting and a great way to update your home. Here are some frequently asked questions our customers have when starting their flooring project with Carolina Pro Flooring in Charlotte, NC!
1) Can you provide a detailed estimate for my specific flooring project?
Absolutely, we provide detailed estimates tailored to your specific flooring project. Feel free to share the details, and we'll create a comprehensive estimate for you.
2) What types of flooring materials do you specialize in installing?
We specialize in installing a wide range of flooring materials, including hardwood, engineered hardwood, laminate, vinyl, tile, and more. Our expertise covers various styles and preferences.
3) How long have you been in the flooring installation business?
Carolina Pro Flooring Inc. has been proudly serving the flooring installation business for over 18 years, establishing a solid reputation for quality and excellence.
4) Do you offer any warranties or guarantees on your flooring installations?
Yes, we stand behind our work with warranties and guarantees on our flooring installations. Your satisfaction and the longevity of our work are our top priorities.
5) Can you provide references from previous customers who had similar projects?
Certainly, we can provide references from satisfied customers who have undertaken similar flooring projects. Their experiences can speak to the quality of our work.
6) What sets Carolina Pro Flooring Inc. apart from other flooring contractors?
What sets Carolina Pro Flooring Inc. apart is our commitment to exceptional craftsmanship, personalized service, and a track record of successfully completed projects. We prioritize customer satisfaction.
7) Are there eco-friendly flooring options available for installation?
Yes, we offer eco-friendly flooring options for installation, catering to those who are environmentally conscious. We can discuss sustainable materials that align with your preferences.
8) How do you handle unexpected issues or challenges during a flooring project?
We approach unexpected issues or challenges during a flooring project with transparency and problem-solving expertise. Our goal is to ensure a smooth and successful installation process.
9) What is the typical timeline for completing a flooring installation project?
The typical timeline for completing a flooring installation project varies depending on the scope and type of flooring. We can provide a detailed schedule tailored to your specific project.
10) Are there any specific maintenance requirements for the flooring materials you install?
Maintenance requirements vary by flooring material, and we provide guidance on proper care for each type. We'll ensure you have all the information needed to maintain your new floors.
11) Can you assist with the selection of flooring materials based on my preferences and needs?
Absolutely, we can assist you in selecting flooring materials based on your preferences, lifestyle, and specific needs. We want to help you find the perfect flooring for your space.
12) Do you offer financing options for customers with budget constraints?
Yes, we offer 3rd party financing options to accommodate customers with budget constraints. Let's discuss the financing plans available to make your flooring project a reality.
13) Are your installation crews employees of Carolina Pro Flooring Inc. or subcontractors?
Our installation crews are dedicated employees of Carolina Pro Flooring Inc. We ensure a professional and cohesive team to deliver consistent quality.
14) What safety measures do you have in place during the installation process?
Safety is paramount during the installation process. Our teams adhere to strict safety measures to protect both our workers and your property
15) Can you explain the difference between engineered and solid hardwood flooring?
Engineered hardwood and solid hardwood differ in construction. Engineered hardwood is composed of multiple layers, offering increased stability, while solid hardwood is a single, solid piece of wood.
16) How do you handle disposal of old flooring materials after the installation is complete?
We responsibly handle the disposal of old flooring materials after the installation is complete, ensuring environmentally friendly practices.
17) Are there any discounts or promotions available for larger flooring projects?
We may offer discounts or promotions for larger flooring projects. Let's discuss your project, and we can explore available options.
18) What steps can customers take to prepare their space for flooring installation?
Customers can prepare their space by clearing the area of furniture and personal belongings. We'll provide specific guidelines to ensure a smooth installation process.
19) Can you provide a timeline for each phase of the flooring installation process?
A detailed timeline for each phase of the flooring installation process will be provided, keeping you informed and engaged throughout the project.
20) Do you have a portfolio of completed projects that I can review before making a decision?
Yes, we have a portfolio showcasing completed projects that you can review. It provides a visual representation of our craftsmanship and the variety of flooring options available.
21) Are your flooring installation services available for residential and commercial projects?
Absolutely, our flooring installation services are available for both residential and commercial projects. We have experience in meeting the diverse needs of different spaces.
22) Is sanding and refinishing included in your flooring services, and how often is it recommended?
Sanding and refinishing are available as part of our flooring services. The frequency depends on factors such as wear and tear; we can provide recommendations based on your specific situation.
23) Are your prices competitive, and do you offer price matching or discounts?
Our prices are competitive, and we are open to discussing price matching or discounts for qualifying projects. Let's explore options that suit your budget.
24) Do you offer a warranty on your flooring installation workmanship?
Yes, we offer a warranty on our flooring installation workmanship. It reflects our confidence in the quality of our installations.
25) Can you explain the different budgets you offer for flooring projects?
We offer different budget options for flooring projects, ensuring flexibility to accommodate various financial considerations. We can discuss the best fit for your needs.
26) Are there any restrictions or considerations customers should be aware of before installation?
Before installation, we'll discuss any restrictions or considerations to ensure a smooth process. This may include factors like acclimatization of materials or preparation of subfloors.
27) What payment options do you accept for your flooring services?
We accept various payment options for our flooring services, providing convenience for our customers. Let's discuss the payment method that works best for you.
28) What is the recommended maintenance for newly installed floors?
The recommended maintenance for newly installed floors varies by material. We'll provide detailed guidelines to help you keep your floors in excellent condition.
29) What areas do you serve in the Greater Charlotte region and nearby regions?
Carolina Pro Flooring Inc. serves the Greater Charlotte region and nearby areas like Waxhaw, Gastonia, Weddington, Lancaster, Lake Wylie, Mint Hill, NC Concord, Indian Trail, Cornelius, Ballantyne Commons, Davidson, Fort Mill, NoDa Area, Pineville, Dilworth, Matthews, Huntersville, Monroe and Belmont. Contact us to discuss your project, and we'll determine the feasibility of serving your location.
30) How can customers contact you for emergency flooring repairs or urgent inquiries?
For emergency flooring repairs or urgent inquiries, customers can contact us at (704) 804-9093. We prioritize quick responses to address urgent needs.